Refund policy

We really want you to feel happy with every item that you purchase from waggleandforage.com.au and so we understand that there may be times when you'll need to return a product that you have purchased from us.

We aim to make this process as easy and hassle-free as possible and our returns policy has been constructed to comply with the relevant consumer rights and retailer obligations as set out under the Australian Consumer Law (ACL).

When to return a product?

You are entitled to a refund, replacement or credit from Waggle & Forage when an item purchased fails to meet one of the consumer guarantees as per the Australian Consumer Law (ACL), i.e. the product:

• Is faulty or of unacceptable quality
• Does not match the description or sample
• Is unfit for the intended purpose (i.e. does not do what it is meant to do)
• Is not delivered in a reasonable time frame

This also includes non-compliance with any applicable warranties or guarantees as set out by the manufacturer.

Proof of purchase is required for all returns, which can be in the form of your receipt/tax invoice, or online purchase transaction history.

Waggle & Forage will also, as an act of goodwill, accept return items if you have changed your mind.

In this instance, the product must:

• Be returned within 7 days of purchase
• Be in a re-saleable and original (new) condition 
• Be accompanied by a proof of purchase receipt

Please note: Shipping costs relating to returned items will not be covered by Waggle & Forage.  Cost of returns are to be covered by the purchaser unless otherwise agreed.

Manufacturer's Warranties

There may be circumstances where you have a problem with a product however it does not amount to a breach of a statutory warranty provided by us i.e. you are not entitled to a refund from us. In those circumstances, however, the product may have come with a warranty from the manufacturer.

Where your purchase of the product has been sold with a warranty from the product manufacturer, the warranty will typically grant you a right to have the product repaired (rather than entitle you to a refund) if defects arise falling within the scope of the warranty.

Some Manufacturer's use external Service Agents to repair faulty or damaged products. Where applicable, the item will need to be sent away for repair. Please contact us for manufacturer's contact details.

We recommend you firstly phone the relevant manufacturer if you experience any difficulties operating a product.

 

Shipping Damage 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can understand the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on seconds or gift cards.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.